Return & Refund Policy

Cancellation & Return Policy | NAMARIQ Furnitures & Interiors

Order Cancellation Policy

At NAMARIQ Furnitures & Interiors, we begin processing your orders immediately to ensure timely delivery of your home furnishings. We understand that plans can change, and we strive to make the cancellation process as transparent as possible.

1. Standard Furniture Orders

• Cancellations within 24 Hours: You may cancel your order for a full refund within 24 hours of purchase, provided the item has not yet been processed & dispatched.
• Cancellations after 24 Hours: If the order has been processed but not shipped, a 5% administrative fee may be deducted from your refund.
• Orders in Transit: Once an item has left our warehouse, it cannot be canceled. Please refer to our Return Policy to initiate a return once the item arrives.

2. Bespoke & Custom-made Furnitures

• Pre-Production (First 48 Hours): You may cancel for a full refund within 48 hours of placing your order.
• Post-Production Start: Once production or fabric cutting has commenced (after 48 hours), cancellations will incur a 30% - 50% material & labor fee.
• Final Stage: Once a custom piece is completed, the order is final and non-cancelable.

4. How to Request a Cancellation

1. Email us at support@namariqfurnitures.com with subject: "Order Cancellation - [Your Order Number]"
2. Call our hotline at +91 99871 68794 during business hours (10:00 AM – 05:00 PM).

5. Refund Timeline

• Refunds are issued to the original payment method.
• Please allow 5 to 7 business days for the credit to reflect in your account.

Important Note: For Bulk Orders or B2B Projects, please refer to your signed Service Agreement, as cancellation terms may vary based on project milestones.

Return Policy

At NAMARIQ Furnitures & Interiors, we take pride in the craftsmanship of our luxury home decor and bespoke furniture. If your purchase doesn't perfectly fit your need, we are here to help.

1. 10-Day Return Window

• We offer a 10-days return period from the date of delivery.
• Item must be in its original packaging and unassembled.
• Item must be in the same condition (no scratches or damage).
• Must include original receipt or proof of purchase.
• Full refunds are accepted only in case of manufacturing defects, transit damage, or wrong product delivery.

2. Non-Returnable Items

• Custom-made or Bespoke Furniture
• Clearance / Final Sale Items
• Assembled Furniture
• Products damaged due to misuse

3. Damaged or Defective Goods

• Report damage within 24 hours to support@namariqfurnitures.com
• Provide clear photos of the damage and packaging.
• We will arrange repair, replacement, or full refund.

4. Return Process & Restocking Fees

• Return Shipping: Customer pays return shipping for "change of mind".
• Restocking Fee: 15% may apply to large furniture items (sofas, beds, dining tables).

5. Refunds

• Approved refunds processed within 7–10 business days.
• Refund credited to original payment method.

Frequently Asked Questions (FAQs)

Important Note: Please measure your doorways, hallways, and room space before ordering to ensure your furniture fits perfectly. Space mismatch is not considered a valid return reason.